A FARNHAM care home for elderly people which opened in 2013 requires improvement after being inspected by the independent regulator of health and social care in England, Care Quality Care Commission (CQC).

The inspection by CQC was carried out at Waverley Grange Nursing and Residential Home on Waverley Lane, a Bupa Care Services-owned home which provides residential, nursing and respite care. The 52-bed home, opened in June 2013, replacing another former Bupa care home,

Waverley Borough Council gave Bupa the go-ahead in March 2012 to build a £5.5m facility on the site of the former home, after initial plans were amended and resubmitted.

Earlier this year the home was praised after receiving top marks for care by its residents, after taking part in an independent survey, where they had the chance to share feedback about their experience and time in the home.

However the latest report by CQC, has expressed mixed feelings about the care home. Upon visiting inspectors found that nurses’ clinical training was not always up to date and staff clinical knowledge was not always as detailed as it should have been. However, other service training was praised and up to date.

The service provided was not always safe and there was not always enough qualified and skilled staff deployed to meet people’s needs. Yet the report also stated that “staff were recruited appropriately” and that they “understood what abuse was and knew how to report abuse if required”.

Employees were praised by visitors and relatives, who felt that they were kind and caring and that they provided them with dignity and respect, and that in the event of an emergency, there was a contingency plan which informed staff members what to do and how to keep residents safe.

Although relatives reacted positively to staff members, the report stated that the service was not always caring and that “people were not always treated with kindness and compassion and their dignity was not always respected”.

The last inspection was carried out in December 2013, where no concerns were raised and standards were being met.

A spokesperson for the home said: “The CQC inspectors recognised that our staff were caring, and residents felt they were safe. Also, that medicines are administered and stored safely. The CQC identified areas where we need to make changes and we are committed to making all the required improvements and meeting the standards. The health and wellbeing of residents is our top priority.”