SOUTH West Trains has come under fire after a father refused to pay an adminstration fee when his daughter was left stranded without cash to pay for a fare. Andrew Smillie was told his 18-year-old daughter Hanna couldn't travel to Haslemere from Guildford without the £4 ticket. He was also told he would have to pay an extra £10 before she could travel, as South West Trains would not accept credit card payments over the phone. Mr Smillie, from Furze Vale Road, Headley Down, is also angry at rail bosses who he says had no regard for his daughter's safety when she was alone on the station during an evening last month. He said: "Through circumstances my daughter had no money for a fare to Haslemere Station. National train enquiries told me she should go to the ticket office and they would ring our home and I could pay with a credit card. "When she tried this, the ticket office refused. I contacted enquiries again to be told that this service had been cancelled some weeks ago and I should contact South West Trains. "I phoned South West Trains and I was told I would have to go to Haslemere Station, pay the fare and they would contact Guildford station to authorise my daughter to travel. This would attract an administration fee of £10 on a £4 fare. "I said I thought this was outrageous." Mr Smillie was then incensed to be told "to either take it or leave it." He then drove to Guildford to pick Hanna up. He has written to South West Trains asking for a justification of the £10 fee. He added: "The phone call to authorise my daughter to travel would probably not take more than one minute made by a member of South West Trains staff who was being paid his/her usual salary. "There are 60 minutes in an hour so at £10 per minute this equates to a charge of £600 per hour. "Out here in the sticks solicitors don't charge London prices but still a partner would be costed out £150 per hour. So South West Trains charge out their staff at four times a solicitor's rate. "Hanna was also left hanging around at the booking office for nearly an hour while I tried to sort it out." A South West Trains' spokesman said the administration charge was standard across the network because of the additional paperwork. An increase in credit card fraud meant payments could no longer be taken by phone. Only advance ticket sales via the secure website could now be made.