A NEW helpline and email service for Surrey teenagers and young adults has seen call figures more than double since December, with the pressures of the coming exam season thought to be to blame.

The ‘I need help’ service which was set up two years ago, has been kept busy with both new callers and regular callers who are contacting the helpline to talk through their problems and feelings.

Helpline manager Tracy Pizzanelli said: “The feedback we are getting is extremely positive and our caller numbers are increasing every month.

“We get calls from a wide variety of Surrey teenagers and young adults, from different backgrounds and with different problems. We are here to offer emotional support, as well as help our callers develop coping strategies and feel they are in a stronger place to make choices in their lives.”

A recent survey of 400 members of the Association of Teachers and Lecturers (ATL) showed almost half of school staff believe pupils have self-harmed due to stress and one-in-five education professionals say pupils have attempted suicide because they are under pressure.

Tracy added: “This time of year can be especially difficult as many students are preparing for exams and this can bring with it additional pressures and stress.

“Worried parents and teachers can sometimes add to the strain by creating an unhappy environment which can lead to arguments and heightened emotions on both sides.

“There are several signs which may be related to stress including difficulty sleeping, loss of appetite, headaches and mood swings. Anyone studying for exams and experiencing these symptoms could benefit from contacting us.

“Our trained helpline workers can help callers recognise their feelings, talk them through and get things in perspective.”

The team gas also been visiting and contacting schools and colleges in Surrey to tell them about the service and encourage students to ask for help.

Tracy added: “Every school we contact tell us they are seeing a huge increase in self-harm and stress related problems, with anxiety being one of the biggest concerns.

“Contacting us as soon as problems arise may be a small step that helps many to feel back in control. We want parents and teachers to encourage children and students to contact us about anything at all – big or small, it doesn’t matter, that is what we are here for.”

The charity is supported by Surrey County Council, and borough and district councils, fundraising and donations.

It is free to contact by calling 0800 141 2055 or emailing support@ineed

help.org.uk – the service is manned Monday to Friday between 9am and 5pm.

To make a donation, visit www.familyline.org.uk