A broadband outage has hit parts of Farnham town centre for almost a week.

The fault, which is believed to have started in the evening of Thursday, October 23, appears to be impacting broadband users in and around South Street.

According to internal updates seen by the Herald, engineers have attended the affected Openreach cabinet but were unable to complete repairs due to a faulty power component.

The replacement work reportedly requires coordination with the local energy company and has been referred to Power Control for a joint visit.

Access difficulties in the town centre, including road closures and parking restrictions, are also understood to have delayed progress. One update suggested that an engineer was expected to complete a review on the evening of Wednesday, October 29.

The estimated completion date for the fault has been provisionally set for 12pm on Friday, October 31, although this remains subject to change as investigations continue.

One broadband customer said: “It’s been a nightmare to operate business. Been on the phone daily. They don’t know what’s wrong.”

Customers affected by a total loss of service for more than two working days may be entitled to automatic compensation under Ofcom rules.

The outage has caused disruption for residents and traders in the town centre, many of whom rely on broadband connections for business and remote work.

A spokesperson for Openreach said: "We’re sorry that some homes and businesses in Farnham town centre are experiencing disruption to their broadband and landline services. Our engineers have identified a fault with the power supply to one of our roadside cabinets and are working closely with the local electricity network operator to resolve the issue as quickly and safely as possible.

"In the meantime, we’re using temporary battery power to keep services running as reliably as possible. While this should maintain a stable connection for many properties, there may be brief interruptions when batteries are swapped out. We know how important it is to stay connected, and although any temporary solution isn’t perfect, we’re doing everything we can to minimise disruption.

"If you're having issues with your broadband, please contact your service provider directly.

"We know how frustrating it is to be without broadband, and we’re grateful for residents’ patience while we work to fix the fault."